Delivery & Returns

Delivery

Orders are normally dispatched within 1–2 working days after the order is placed.

For the purposes of this policy, working days are Monday to Friday, excluding UK bank holidays.

Royal Mail Tracked 48 normally aims to deliver within approximately 2–3 working days after dispatch. This is a delivery estimate and not a guaranteed delivery date.

Our standard delivery charge is: £3.99 per order.

Standard delivery is free when the qualifying order value is £30 or more after discounts have been applied.

We currently deliver to eligible addresses in England, Wales and selected mainland Scotland addresses.

Opened a product?

Opening outer packaging or inspecting a product does not automatically remove your statutory cancellation rights.

However, if you use, apply, dispense, contaminate, damage or otherwise handle a product beyond what is reasonably necessary to inspect it, we may be entitled to reduce your statutory refund to reflect any loss in value.

Our separate 30-day goodwill return policy is stricter. Products returned under that voluntary policy must normally remain unused and unopened.

Return postage

For ordinary change-of-mind returns, you are responsible for the direct cost of returning the goods.

If the product is faulty, damaged, incorrect or misdescribed and we are responsible for the issue, we will cover reasonable return costs where required.

Please contact us before sending returned goods so that we can provide the correct return instructions and, where applicable, a return label or return address.

Contact: support@thesafehive.com

This page contains excerpts from our Shipping Policy and Returns, Refunds & Product Integrity Policy. Please read the full policies for delivery restrictions, cancellation details and return conditions.